Date of last update: 10/08/2023

These terms and conditions apply to all users, hereinafter referred to as "The User" or "The Users," who purchase goods and/or services offered on the website, owned by the entity Adosi Limited, with Cyprus tax identification number HE 425389, and registered address at 39, Thoukididou, 3060, Limassol, Cyprus hereinafter referred to as "The Company."

By accepting these terms and conditions, a legally binding contract is established between the Company and the User. The User confirms that they have the legal capacity to act according to the legislation in their country of residence. This contract will accompany each individual contract for the purchase and sale of specific goods and/or services ordered by the User. Such purchases will be completed upon the delivery of the goods/services by the Company and payment of the corresponding price by the User, with the transaction documented in an invoice or receipt.

Contract Purpose:

  1. By accepting this contract, the User agrees that the Entity will sell products (physical and/or digital) and/or provide services that the User decides to acquire or contract from the available options on the website. The User is obliged to pay the specified price for each good or service available on the Website.

  2. The User has the option to purchase products from the Website or become a member of the loyalty or membership program, making recurring credit top-ups to benefit from more favorable conditions, as described below.

  3. The Website will determine the range of goods and services available, along with the existing stock for each product, and retains the right to modify availability as it deems appropriate.

  4. The products available on the Website will have different prices for member and non-member users, subject to market fluctuations and third-party supplier offers.

Goods Delivery:

  1. The delivery time for each product on the Website is indicated and typically varies between 2 and 7 working days, unless explicitly stated otherwise. In any case, delivery will occur within a maximum of 30 calendar days from the order placement.

  2. Products are shipped through professional carriers contracted for this purpose, who will deliver the products to the address specified in the order.

  3. If a product is not delivered within the agreed period, the User is responsible for informing the Company.

  4. The Company may subcontract third-party suppliers to distribute products or provide contracted services, including transport services.

  5. If a User fails to accept the product, they will be responsible for any incurred expenses and assume the risk of loss or accidental damage to the product. The User bears the risks from the moment of delivery.

  6. The User gains ownership of the products upon full payment of the price, including shipping costs, or from the moment of delivery if it occurs later.

Digital Products and Services:

  1. The Website offers various digital products that do not involve the delivery of physical goods, such as license keys and "e-books," among others.

  2. Products described as “license keys” or “activation keys” are limited to one purchase per user account, unless explicitly stated otherwise.

  3. Instructions for activating certain digital products will be provided in the order confirmation email sent to the email address registered in the User's account. If the User does not receive the activation instructions via email, they can contact customer services.

  4. Digital products can be used immediately upon activation via the corresponding license key, direct download from the website, or via sending to the provided email. Consequently, returns and refunds for such digital products are not allowed.

  5. If a User cannot receive a digital product due to any issue related to their email provider or mail server, they may contact customer service for assistance.

  6. The Company reserves the right to cancel orders for digital products if any abusive, fraudulent, or violation of terms and conditions activity is observed.

Loyalty or Membership Program:

  1. The membership or loyalty program allows the User to participate in a program of recurring purchases, resulting in the acquisition of credits that can be exchanged for goods and/or services on the Website at reduced prices determined for each product and/or service.

  2. Users who join the membership program commit to purchasing the corresponding amount of credits or bonuses every 14 days, based on the chosen membership plan.

  3. Membership can be obtained by following the procedures listed on the Website or by purchasing any product at the membership price and accepting these conditions.

  4. The User can change their membership plan at any time from their personal account, with the change taking effect from the next automatic payment charge. If the User fails to pay the full price of their membership plan on the due date, they will be automatically demoted to the next lower membership plan, with access to the basic plan available for €6.95.

  5. Users must carry out automatic credit recharge every 14 days. For each euro recharged, they acquire one credit.

  6. Recharged credits will appear in the User's personal account on the Website and will be valid for 30 days from acquisition, after which they will expire and cannot be used for product exchange.

  7. With each automatic top-up, the User will receive a confirmation notification of the payment made.

  8. The User has the option to skip the next automatic credit recharge for their membership plan by selecting this option in their personal account before the scheduled recharge takes place.

  9. To cancel their membership plan, the User must give 14-days' notice via the "Unsubscribe" function in their personal account or by contacting customer service. Alternatively, the User may cancel their plan immediately, without respecting the 14-day notice, by choosing this option in their personal account and making a final credit recharge for 6.95€.

  10. Once the membership is canceled, associated benefits will cease upon the expiry of the last acquired credits.

  11. The Website offers trial periods for various membership plans. To avoid future credit recharge, Users must cancel the membership plan before the end of the trial period if they do not wish to continue.

  12. The Website may offer free or reduced-price redeemable credits as a welcome gift. Such credits are subject to expiration according to the membership plan and probationary period.

  13. The Company may extend promotional offers to member users, including discounts on the first shipment of products.

  14. The Website conducts promotional and marketing activities through third-party companies, and the Company assumes no responsibility for such activities that are not in line with its guidelines.

Price and Taxes:

  1. The prices of products or services specified on the Website or in marketing offers apply at the time of order confirmation or subscription. The Company may change the prices of products or services at any time. If the User is subscribed to a membership plan, they will be notified in advance of any price changes and have the option to cancel their subscription.

  2. Product prices for member users will generally be considerably lower than for non-member users.

  3. Transport costs for order delivery are not included in the prices shown for products.

  4. Prices shown for products include applicable Value Added Tax (VAT) or equivalent indirect tax based on the country of consumption.

  5. Users ordering products for delivery to a non-EU country may be subject to import duties and taxes, which they must pay upon package arrival. Such costs are borne by the User, and the Website has no control over them.

  6. Users agree to receive invoices and receipts for their purchases electronically.

User Return Policy:

  1. Unless specified otherwise in this contract, the User has the right to exercise their right of withdrawal by returning purchased products within 14 calendar days from physical receipt. The User must contact the Company via customer service email to initiate the return process.

  2. The Company reserves the right not to refund the amount of returned goods, either partially or entirely, in the event of damages caused by the User or for unreturnable products for hygienic or health protection reasons if they have been unsealed.

  3. The Company will process returns within 14 days from the date of receipt and inspection of the goods at its facilities or from the date of communication by the customer, if physical return is not required.

  4. Refunds will be made via the original payment method used by the User. The Company may be more flexible with its return policy depending on the specific case. If the User paid using credits, this part will also be refunded in credits.

  5. The User must provide all necessary information for customs formalities and shipment documents.

  6. The User must inform the Company of any defects, damages, or discrepancies in the received product as soon as possible.

  7. Claims will be considered valid if accompanied by a photograph of the erroneously received product or visible damages or defects.

  8. The User is not allowed to return products for refund upon delivery or through a parcel office. Transport costs for product returns will be borne by the User if not a member of the membership program, and by the Company if they are.

  9. Amounts paid for the purchase of credits are non-refundable, except in cases where the Company made an error without User consent.

  10. Partial returns of products paid for with credits will result in the refund of used credits and, if applicable, the refund of amounts paid using another payment method.

  11. Digital products (license keys, e-books, etc.) are not refundable once activated or downloaded, as the User loses their right to withdraw from the contract once they can use the digital product.

Privacy and Personal Data Protection:

  1. The User consents to the processing of their personal data by the Company in accordance with the purposes specified in the privacy policy available on the Website.

  2. Users have the right to exercise their data protection rights under applicable regulations.

  3. Specifically, Users residing in member states of the European Union have the right to exercise their rights of access, rectification, deletion, opposition, limitation to processing, and portability in accordance with the provisions of the General Data Protection Regulation (EU Regulation 2016/679 of the European Parliament and of the Council of 27 April 2016) concerning the protection of personal data and the free movement of such data, along with its implementing regulations.


  1. The Company is not liable for changes in product prices, taxes, or duties, nor for the lack of product availability or supply.

  2. The Company is not responsible for defaults by third parties, force majeure events, or issues arising from incorrect User contact details or delivery addresses.

  3. The User must confirm that they receive emails sent by the Website and check their spam folder regularly.

  4. Product guarantees vary based on whether the User is a consumer or acts within their professional activity, as stipulated by the relevant legislation.

  5. The Website may contain hyperlinks to third-party web pages, and the Company is not responsible for the content on such pages.

  6. The Company conducts promotional and marketing activities both directly and through third parties. However, the Company does not accept responsibility for promotional and marketing activities conducted by third parties that do not adhere to the Company's guidelines and instructions or when the Company is unaware of the operations carried out by such third parties.

  7. The User acknowledges that the Company may suspend user accounts or cancel orders if any fraudulent or abusive activity is detected.

  8. The Company provides different guarantees on its products based on whether the User is classified as a "consumer" or acting within their professional capacity, following the guidelines of Directive 1999/44/EC of the European Parliament and the Council. If the User is considered a consumer, they will be entitled to a legal guarantee or "conformity" period of either 2 or 3 years, depending on their country of residence, in accordance with the provisions of the European Directive 2019/771.

  9. Fraudulent or abusive activity:

  10. The User acknowledges and agrees that the Company may take necessary actions, including temporarily suspending their user account and/or canceling orders, if it detects any activity that it deems fraudulent or abusive.

  11. In cases where transactions are suspected of being abusive or fraudulent, refunds will be processed back to the original payment method used by the User.

  12. If the User notices any fraudulent or abusive activity in their account, they are encouraged to contact the customer service of the Website. The Company will investigate the case and make efforts to resolve the situation.

  13. To maintain fair practices, the Website restricts the creation of user accounts to one account per person and allows a maximum of two accounts per IP address. Any violation of this policy, if continued, may lead to the termination of all associated user accounts.

Notifications and Contact Details:

  1. By accepting the Terms and Conditions, the User consents to receive automatic notifications via SMS and/or email related to their orders, preferences, and other activities related to the Website service.

  2. Users participating in the membership service will receive personalized offers of products before each credit reload.

  3. Users can unsubscribe from optional notifications at any time via their personal account or by contacting customer service.

  4. The Company is not responsible for failed, delayed, or erroneous deliveries due to incorrect data or failure to update contact information.

  5. Users can contact the Company at the provided contact details.

    Adosi Limited

    HE 425389

    39, Thoukididou, 3060, Limassol, Cyprus

    Email for customer service and incidents: [email protected]

Modification and Validity of Terms and Conditions:

  1. The Entity reserves the right to make changes to these terms and conditions and other policies on the Website at any time.

  2. Users will be subject to the terms, conditions, and policies in force at the time of placing their order, except when changes are required by applicable legal provisions or public authorities.

  3. If any condition, term, or policy is deemed invalid, void, or ineffective, the remaining conditions remain valid and enforceable.

Contract Assignment:

  1. The Entity may assign the rights and obligations arising from its contractual relationship with the User to another natural or legal person.

  2. Users may not transfer or assign a contract or its rights or obligations without the Company's written consent.

Applicable Law and Jurisdiction:

  1. These terms and conditions will be governed by the laws corresponding to the registered address of the Entity.

  2. The judges and courts at the Entity's registered address will have jurisdiction over any conflicts related to the application or interpretation of these terms and conditions.

  3. Users residing in EU member states may also apply the jurisdiction of their country of residence and mandatory provisions of their country's legislation.

  4. The parties agree to try to reach an amicable agreement in good faith before resorting to other dispute resolution methods.